Essentials of Mangement - Communication

Quotation from "Essentials of Management" by Andrew J. DuBrin.

Communication Process

• Encoding the message
• Communication media (voice, telephone, paper or e-mail)
• Decoding the message
• Feedback

Effective Communication

• Understand the receiver
• Communicate assertively
• Use two-way communication
• Unite with a common vocabulary
• Elicit verbal and nonverbal feedback
• Enhance listening skills
• Communicate to fit a global environment
• Be sensitive to cultural differences
• Be sensitive to gender differences
• Engage in metacommunication

Communication Barriers

• Love Motivation and interest
• Inappropriate language
• Defensive communication
• Dishonest dialog and filtering
• Insufficient nonverbal communication
• Information overload
• Poor communication skills
• Electronic communication problems

How to conduct an effective meeting

• Met only for valid reasons
• Have a specific agenda and adhere to it
• Share decision-making authority
• Keep comments brief and to the point
• Encourage critical feedback and commentary
• Strive for wide participation
• Provide summaries for each major point
• Strive for consensus, not total acceptance
• Congratulate members when they reach a decision
• Solve small issues ahead of time with e-mail
• Ensure tha all follow-up action is assigned and recorded